Privacy Policy

ImmediaDent (“we” or the “Company”) believes in your right to privacy when using the Internet for your communication, and protecting your private information is our priority.  As such, the Company has developed this Privacy Policy in compliance with applicable law and in order to demonstrate our firm commitment to privacy.  This Privacy Policy describes how we may collect, use, disclose, transfer, store, retain or otherwise process your information when you access or use, in any manner, any content, products, services or related activities (collectively the “Services”), including through the Internet domain(s) owned or operated by the Company, which include but are not limited to:

In this Privacy Policy, we refer to the above website as “site.”  When we refer to “we,” “us,” or “our,” we mean the Company and any of the dental practices for which we provide administrative and management support Services (the “Practices”).  When we refer to “you” or “your,” we mean the person accessing the site.  If the person accessing the site does so on behalf of, or for the purposes of, another person, “you” or “your” also means that other person, including a business organization.

This Privacy Policy applies to your use of our Services and the Services provided by the Practices and covers information collected in connection with your access to and use of our Services.  Please read this Privacy Policy carefully.  By continuing to interact with us, you are consenting to the practices described in this Privacy Policy.

General Disclosures

Each of the sites is hosted in the United States.  If you are visiting the site from outside of the United States, please note that by providing your information it is being transferred to, stored or processed in the United States and other countries, where our data center and servers are located and operated.  This section sets forth the general privacy policy for the United States and other jurisdictions not otherwise specifically covered by the jurisdiction-specific policies or jurisdiction-specific policies below.  If you are outside the United States and do not wish to allow the transfer of your personal data to the United States, you should not use this site and opt-out of the collection of cookies. We take your privacy and the protection of your personal information seriously.  We will only store, process and disclose your personal information in accordance with applicable law.  We do our best to protect your privacy through the appropriate use of information security measures.

What information do we collect?

Information You Provide To Us Directly

The Company may collect different information from or about you depending on the manner in which you use our site or Services.  We may collect, use, store and transfer different kinds of personal data about you, including, (a) first name, maiden name, last name, user name or a similar identifier; (b) personal or work mailing address, email address, telephone number and facsimile number; (c) bank account and credit card information, with detail about payments you have made to us to use our Services; (d) personal medical and financial information, including provider names; (e) internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website; and (f) biometric identifiers and bio-metric information. As an example of how we collect any information you provide to us directly, in order to use certain features of the site, such as creating an account, you are required to provide a username or email address and password, and in that case, we will collect and store any personal information you provided to us, such as email address, username, and/or password.

Information Received Through Third-Party Platforms

You may access our site through third-party platforms, such as Facebook.  If you use our  site on or through a third-party platform, including via any mobile and/or other Internet connected devices, or click on third-party links, the collection, use, and disclosure of your information and your use of the site will also be subject to the privacy policies and other terms of such third parties or third-party platforms.  You should review such privacy policies, terms and other agreements.

How we use your information

We may use information about you for a number of purposes, including: (a) providing you Services; (b) processing or recording payment transactions or money transfers; (c) storing information about you and your use of our Services; (d) delivering information and feedback to you; (e) quality evaluation for improving our Services to you; (f) responding to your concerns and questions; (g) providing you with information and educational materials; and (h) managing your account. We may also use your information to market our Services but we will ask for special permission before we disclose any personal information about you.  If we send you marketing materials, each email will contain instructions permitting you to “opt-out of further marketing materials or communications.  We will not sell any personal information about you to any third party.

When and with whom do we share your information?

We will share your information with the following third parties and under the circumstances described below or as otherwise described in this Privacy Policy. We will also provide your information to other providers who will be providing medical or dental services to you to enable them to serve you in the most effective manner.

  • We will share your information to other health care providers who will be providing medical or dental services to you to enable those providers to provide treatment to you in the most effective and patient-centered manner.
  • We may share your information with third-party companies that perform services for us, including for payment processing, data analysis, marketing and advertising, and customer support.  These third-party service providers may access your personal information but may only use it as directed by us for the purpose of our requested service. We require all third parties to respect the security of your personal data.  We do not allow our third-party service providers to use your personal information for their own purposes and they are only permitted to process your personal data in accordance with our instructions.
  • We will disclose your personal information when we are required by law to do so.
  • We may disclose or use aggregated or de-identified information for any purpose.  Aggregated Data may be derived from your personal information but does not directly or indirectly reveal your identity.

Cookies Policy

Like many online platforms, the Company and its analytics vendors use server logs and automated data collection tools, such as browser cookies, pixel tags, scripts and web beacons. These tools are used for analytics purposes to enable the Company to understand how users interact with the sites.  The Company and its analytics vendors may tie the information gathered by these means to the identity of users. Cookies are small text files placed on a computer or device while browsing the Internet.  Cookies are used to collect, store and share bits of information about user activities.  The Company uses both session cookies and persistent cookies. Session cookies are used to identify a particular visit to the Company’s sites and collect information about your interaction with the sites.  These cookies expire after a short time or when the user closes their web browser after using the sites.  The Company uses these cookies to identify a user during a single browsing session, such as when you log into the sites.  A persistent cookie will remain on  a user’s device for a set period of time specified in the cookie.  The Company uses these cookies to identify and recognize a specific user over a longer period of time.

Links to other websites

The site contains links to other websites. While you are visiting our site, you may notice that we make use of third-party sites such as Facebook, YouTube, and Twitter to provide information about the Company. The Company is not responsible for the privacy practices or the content of such websites, including any websites that may indicate a special relationship or partnership with us (such as co-branded pages or “powered by” or “in cooperation with” relationships).  We do not share information we gather with other websites or any other entities or individuals unless such sharing is disclosed to you in advance through this Privacy Policy.  Other linked websites, however, may collect personal information from you that is not subject to our control.  To ensure protection of your privacy, always review the privacy policy of the websites you may visit by linking from the site.  Please note that this Privacy Policy applies only to our website, and not to other companies’ or organizations’ websites to which we link. For instance, information collected through Google Analytics is shared with Google and its partners who may combine it with other information you provided to them or they collected from your use of their website. This information is stored in Google’s servers according to their privacy practices.

Accessibility Statement

We are committed to making our website accessible and usable by all people, including those with disabilities.  To that end, we meet or exceed the requirements of the Web Content Accessibility Guidelines 2.1 Level A/AA (WCAG 2.1 A/AA) and applicable law. We strive to ensure that our website is an equal playing field for everyone.

Outside Auditing

We monitor our website on an ongoing basis to make sure that all content provided is accessible to all visitors. In order to help us in this process, we have engaged The Bureau of Internet Accessibility (, an accessibility consulting company, to conduct an automated full accessibility audit which provides us with specific recommendations that will assist us in ensuring that our website conforms with the WCAG 2.1 A/A.


We are continuously working to improve our website and  ensure that the website continues to comply with WCAG 2.1 A/AA guidelines over time.

Our Commitment to Help

We are dedicated to meeting all of your accessibility needs. Should you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site, please contact us directly at or call us directly at 913-428-1670.

Social Media

We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content.  We do not control how your personal information is collected, stored or used by such third-party websites or to whom it is disclosed.  You should review the privacy policies and settings on any social media website that you subscribe to so that you understand the information they collect and may be sharing.  If you do not want your social media websites to share information about you, you must contact that website and determine whether it gives you the opportunity to opt-out of sharing such information.  The Company is not responsible for how these third-party websites may use information collected from or about you.

Further, our site may include social media features, such as the Facebook Like button.  Our integration of these features may allow third-party social media to collect certain information, such as your IP address and which page(s) you are visiting when using our site, and to set a cookie to enable that feature to function properly.  Your interactions with these features are governed by the privacy policy of the company providing it.

How long we retain your information

We generally retain your information as long as reasonably necessary to provide you with our Services or to comply with applicable law To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirements.  
In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.  

Do not track

Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking across websites.  Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked.  However, there is no accepted standard for how a website should respond to this signal, so we do not take any action in response to this signal.  The Company does not have a mechanism in place to respond to DNT signals.  Instead, in addition to publicly available third-party tools, we offer you the choices described in this Privacy Policy to manage the collection and use of information about you.

The Company does track some activity across websites (including your search terms, the website you visited before you visited or used our Services and other click-stream data) and we may continue to collect information in the manner described in this Privacy Policy from web browsers that have enabled DNT signals or similar mechanisms.

Children’s Online Privacy Protection Act (COPPA) Compliance and Related Information

The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13.  It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 18.  If you are under the age of 18, please do not supply any personal information through the site.  If you are under the age of 18 and have already provided personal information through the site, please have your parent or guardian contact us immediately.  


We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.  Nevertheless, no online or computer environment is 100% secure, and we cannot guarantee absolute security of the transmission or storage of your information.  We hold information about you both at our own premises and with the assistance of third-party service providers.  Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures.  If you have additional questions regarding security, please feel free to contact us directly.

California Privacy Rights

California law permits residents of California to request certain details about our disclosure of your personal information by us to third-parties for direct marketing purposes during the immediate preceding calendar year.  If you are a California resident and would like to request this information, please contact us.

Changes to this Privacy Policy

This Privacy Policy may be revised from time to time as we add new features and services, as laws change and as industry privacy and security best practices evolve.  We display an effective date on this Privacy Policy at the top of this Privacy Policy so that it will be easier for you to know when there has been a change.  If we make any material change to this Privacy Policy regarding use or disclosure of personal information, we will provide advance notice on our site.  Changes will apply to information collected after the change is effective.  Please check this Privacy Policy periodically for changes.  Your use of the website constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy.  If you do not agree to the terms of this Privacy Policy or any revised Privacy Policy, please exit the site immediately.  If you have any questions about this Privacy Policy, the practices of the site or your dealings with the site, you can contact us.

Contact Us

Please contact the Company with any questions or concerns regarding this Privacy Notice.  

ImmediaDent Privacy Office
P.O. Box 11568
Overland Park, KS 66207


Telephone: 913-428-1670

If you have any questions or concerns regarding our Privacy Policy, or if you believe our Privacy Policy or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with Company using the contact information listed above, and we will respond to let you know who will be handling your matter and when you can expect a further response.  We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue.  We may keep records of your request and any resolution.